A customer with FCMB is presently lamenting the indiscriminate charging system of the bank which was contrary to their initial negotiations. This development has left her stranded in Dubai.
HER EXPERIENCE
I opened an account with FCMB on 31st May 2016 based on recommendation from a colleague who used his atm card for transactions in Dubai.
I was told by FCMB customer service team that I would have my card activated for the period of time I would use in Dubai (short visit)
FCMB also notified me that I would be charged 240(two hundred and forty)naira as service charge per transaction. Which I thought was ok.
Now I'm in Dubai, I was unable to withdraw yesterday. After countless efforts to use the machine, I resolved to using Pos.
I bought some things worth 930dhs and paid using Pos. Note that exchange rate is 94 naira to 1 dhm.
Instead of N87,000, I was debited N97,000
That's 10,000 naira charge compared to 240 naira I was told.
I have sent a mail to them but no reasonable response yet from FCMB .
Now I'm even more scared to use my card cos I do not know the amount I would be charged again and it's making me stranded .
Please I am using this as a means of reaching FCMB cos I cannot over emphasize on the power of social media.
FCMB should tell me why I would be charged 10,000naira as opposed 240 naira for a Pos transaction.
No comments:
Post a Comment